Refund Policy

Effective Date: May 21, 2026

This Refund Policy applies to the Star Weaving application (“App”) provided by HUBSHOP LLC.

By purchasing subscriptions or services within the App, you acknowledge and agree to the following refund terms.

1. Refund Processing Principles

Refund requests are reviewed and processed according to Apple's official refund procedures.

2. Refund Eligibility

Refunds may be considered under the following circumstances:

• Technical issues preventing normal app functionality after purchase
• Abnormal or unauthorized purchases not caused by intentional user actions
• Situations covered under Apple’s official refund policy
• Other legally required refund scenarios

3. Refund Request Process

To request a refund, users should:

• Open their Apple ID purchase history
• Locate the related transaction
• Submit a refund request following Apple’s platform instructions
• Wait for Apple’s review and decision

Users may also contact customer support for additional assistance regarding the refund process.

4. Refund Processing Time

Refund review timelines and payment return schedules are determined by Apple and related financial institutions.

Approved refunds will generally be returned through the original payment method used for the purchase.

5. Subscription Refunds

Refunds for auto-renewable subscriptions are governed by Apple App Store subscription policies and billing rules.

Subscription management, cancellation, and billing settings can be accessed through the user’s Apple ID account settings.

6. Customer Support